We typically respond to support requests within 24 hours. For issues related to an active booking, please include your booking reference number so we can help you faster.
2Common Topics
Account access and verification, bike listing approval, booking and payment issues, reporting a problem with a renter or owner, and general questions about how SaikApp works.
3In-App Reporting
If your issue involves a specific booking, you can also report it directly from within the app — go to Profile → Help & Support → Report a Problem. This lets our team see the full context and respond faster, and you can track the status of your report from the same screen.